At obweus, we know you're excited to get your hands on our latest pop-culture apparel and merchandise drops! We partner with reliable logistics providers to ensure your orders are delivered quickly, safely, and securely across India.
1. Processing & Dispatch Times
- Standard Orders: Orders are typically processed and dispatched within 1 to 3 business days (Monday to Saturday, excluding national and state holidays).
- Pre-Orders & Limited Drops: For pre-orders or special limited-edition drops, processing times may vary. Estimated dispatch dates will be specified on the product page at the time of purchase.
- Order Cut-off Time: Orders placed after 5:00 PM IST or on Sundays/public holidays will begin processing on the next business day.
2. Delivery Timelines
Once dispatched from our Mumbai fulfillment facility, estimated delivery times are as follows:
- Mumbai & MMR (Mumbai Metropolitan Region): 4-5 business days
- Metros & Tier-1 Cities (Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, etc.): 5-7 business days
- Rest of India (Tier-2, Tier-3 Cities & North-East Region): 5 – 7 business days
Note: Delivery times are estimates and may vary slightly due to unforeseen logistical delays, public holidays, extreme weather events, or regional restrictions.
3. Shipping Charges
- Standard Shipping: A nominal delivery fee of ₹[Insert Fee, e.g., 60 / 99] applies to orders below ₹[Insert Threshold, e.g., 999 / 1499].
- Free Shipping: We offer Free Standard Shipping across India on all orders over ₹[Insert Free Shipping Minimum, e.g., 999 / 1499].
- Cash on Delivery (COD): An additional COD handling fee of RS 50 COD Fee may apply at checkout.
4. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email and SMS/WhatsApp notification containing:
- Courier partner details
- Tracking Number / AWB Number
- A direct link to track your shipment in real time
You can also track your shipment directly through the "Track Order" link on our website or by logging into your account.
5. Delivery Process & Cash on Delivery (COD)
- Verification: For COD orders, we may send a confirmation call/SMS/WhatsApp prompt to confirm your order prior to dispatch.
- Delivery Attempts: Our courier partners will attempt delivery up to 3 times. If delivery fails due to incorrect address details, receiver unavailability, or refusal to accept, the package will be returned to our warehouse (RTO).
- Re-Shipping Charges: If a package is returned to us due to an incorrect or incomplete address provided by the customer, re-shipping charges will apply to dispatch the package again.
6. Damaged, Defective, or Tampered Packages
- Package Condition: Please do not accept any package that appears visibly damaged, unsealed, or tampered with at the time of delivery.
- Unboxing Video Requirement: We strongly recommend recording a continuous, unedited unboxing video while opening your parcel. If your product is missing, incorrect, or damaged, please contact us within 48 hours of delivery with the video proof so we can resolve the issue promptly.
7. International Shipping
Currently, obweus ships exclusively within India. We are working hard to bring our pop-culture collections worldwide—stay tuned to our social channels for updates!
8. Contact & Support
If you have any questions regarding your shipment or need assistance with tracking your order, feel free to reach out to our team:
- Brand Name: Obweus
- Fulfillment Location: Mumbai, Maharashtra, India
- Email: [email protected]
- WhatsApp / Phone Support: 913697143
- Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
