At obweus, we strive to ensure you are 100% satisfied with your pop-culture apparel and merchandise. However, if you need to cancel an order or request a return/exchange, our policy outlines the terms and procedures below.

1. Order Cancellation Policy

1. Cancellation Before Dispatch: You can cancel your order free of charge within 12 hours of placing it or before it has been dispatched from our Mumbai facility (whichever is earlier).
2. To cancel, go to your account dashboard on our website or email us immediately at [Insert Support Email] with your Order ID.
3. Cancellation After Dispatch: Once an order has been handed over to our delivery partner and dispatched, it cannot be canceled. You may, however, initiate a return or exchange after receiving the item in accordance with our return guidelines below.
4. Pre-Orders & Limited Drops: Orders for custom-made, personalized, or special pre-order drops may have specific cancellation windows, which will be specified on the product page.

2. Returns & Exchanges Policy

We offer a [7-Day / 5-Day] Return and Exchange Policy from the date of delivery under the following terms:

A. Eligible Conditions for Return / Exchange

1. Item received is defective, damaged, or torn.
2. Incorrect item, color, or size delivered compared to your order.
3. Size exchange requests (subject to inventory availability).

B. Ineligible Items & Conditions

To be eligible for a return or exchange:

1. Items must be unworn, unwashed, unused, and undamaged, with all original tags, labels, and packaging intact.
2. Non-Returnable Items: Accessories (stickers, pins, keychains), socks,mystery boxes, and clearance/sale items are final sale and cannot be returned unless received damaged or defective.

3. Unboxing Video Requirement (Damaged / Missing Items)

To protect against transit issues and false claims:

1. We strongly recommend recording a continuous, unedited unboxing video showing the unopened package and shipping label clearly before opening.
2. If your package is damaged or an item is missing, notify us within 48 hours of delivery with the unboxing video proof. Requests without video proof may be declined.

4. How to Request a Return or Exchange

1. Contact our support team via email at [email protected] or Whatsapp at [Insert Support Number] within [7 days] of receiving your package.
2. Provide your Order ID, Reason for Return/Exchange, and Clear Photos/Unboxing Video of the product.
3. Once approved, our team will arrange a reverse pickup from your delivery address via our courier partners.
4. Reverse Pickup Fee: If the exchange/return is due to a sizing issue or customer preference, a nominal reverse shipping fee of 50 may apply. If the return is due to a damaged or incorrect product sent by us, reverse pickup is completely free.

Note: If reverse pickup service is unavailable at your pincode, you may be requested to self-ship the package to our Mumbai warehouse. We will reimburse standard courier charges up to 50 upon proof of dispatch.

5. Refund Policy & Processing

Once your returned package reaches our warehouse in Mumbai and passes our quality inspection, we will initiate your refund.

A. Refund Methods

1. Prepaid Orders (UPI, Credit/Debit Card, Net Banking): Refund will be credited back to the original payment source within 5 – 7 business days after quality check approval.
2. Cash on Delivery (COD) Orders: Refunds for COD orders are issued as obweus Store Credit / Gift Voucher or via direct UPI / Bank Transfer to the customer's provided account details within 5 – 7 business days. COD handling fees are non-refundable.

B. Partial Refunds / Deductions

1. Original shipping fees and COD charges (if any) are non-refundable unless the return is due to our error (damaged or wrong item).

6. Contact & Support

For any questions, cancellation requests, or return support, reach out to us:

1. Brand Name: obweus
2. Location: Mumbai, Maharashtra, India
3. Email: [email protected]
4. WhatsApp / Phone Support: +91 9136971430
5. Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST